Supported PMS and Loyalty Integrations Overview
This article is for LSP partners, property administrators, and support agents who need to understand which PMS and Loyalty systems ElevenOS supports and how each integration method works.
ElevenOS integrates with Property Management Systems (PMS) to enable guest authentication (room number + last name lookup) and folio charge posting (bill-to-room for paid Wi-Fi plans) at hospitality properties. Additionally, some property management systems support receiving loyalty member ID updates when a guest joins a loyalty program or rejecting charges to the room for guests that do not have a credit card on file for incidentals.
ElevenOS integrates with Loyalty Systems for the purposes of creating new loyalty members and/or looking up existing members to determine if they should receive access or enhanced access depending on the implementation.
This article provides a summary of all supported and in-development systems, integration methods, and feature availability.
Supported PMS and Loyalty Systems
The following system types are available as Payment Gateway options in ElevenOS at the Service Area level. These are selectable via Setup > Payment Gateways > Create > Select the Gateway Type:
| Interface / Gateway Type | Notes | Availability |
|---|---|---|
| Accor | Accor PMS API with limited capabilities. | Accor only |
| Connector Bridge | An Oracle Opera FIAS interface used only by former Captivnet sites. This is a legacy interface, new properties should use FIAS or OHIP instead. | Legacy properties only |
| Eleven Direct | Native Eleven PMS interface. | Legacy properties only |
| FIAS |
MUST USE Mikrotik On Premise PMS as the payment gateway. An Oracle Opera FIAS interface for Opera properties that have an on premise IFC server. Requires a Mikrotik container on site. |
General |
| Fidelio | Existing, legacy Fidelio sites only. New installations should use FIAS or OHIP. | Legacy properties only |
| Fosse | MUST USE Mikrotik On Premise PMS as the payment gateway. | Marriott properties only |
| Hilton | Hilton-specific PMS interface | Hilton only |
| HotelKey | Inquire about availability. This is ready to pilot. | Ready to pilot |
| HTNG | HTNG standard interface. Note that different PMS companies implement the HTNG interface differently. Check with Eleven support prior to scheduling an HTNG installation to insure the integration will work. | Select |
| InnKey | Cloud PMS API by Yanolja. | General |
| Nomadix | Nomadix gateway-level PMS interface. Nomadix acts as an intermediary between ElevenOS and the PMS. | General |
| Nomadix-Skytouch | Nomadix gateway-level SkyTouch PMS interface. Nomadix acts as an intermediary between ElevenOS and the PMS. | General |
| OHIP | Oracle Hospitality Integration Platform (Opera Cloud). Requires establishing a cloud-to-cloud connection between Eleven and Oracle Cloud prior to site level setup unless the connection has already been established at the corporate brand level. Contact Eleven support if you are unsure. | General |
| Opera | Existing, legacy Oracle Opera FIAS sites only. New installations should use FIAS or OHIP. | Legacy properties only |
| Skytouch | Limited availability based on LSP approval by Skytouch and Choice Hotels. Contact Eleven for status. | Select availability based on LSP |
| SynXis Property Hub | Also known as Sabre. Cloud PMS API with full capabilities. | General |
| Third Party Interface | Generic third-party PMS interface | Select availability based on LSP |
Loyalty Interfaces Requiring a Payment Gateway Configuration | ||
| Cendyn | Cendyn Loyalty interface. Contact Eleven support prior to install. | Select availability |
| RedLion | Red Lion Hotels Loyalty interface | Red Lion Only |
| Sonesta | Sonesta TravelPass Loyalty interface. Required for Sonesta Loyalty portals. | Sonesta Only |
Loyalty Interfaces that Do Not Require a Payment Gateway Configuration | ||
| Accor | This interface is built into Accor portals and does not require a loyalty payment gateway. | Accor Only |
| GHA | This interface is built into the GHA portals and does not require a loyalty payment gateway. The configuration information is gathered through the New Site Wizard upon site setup. |
GHA Sites Shaza |
| Hilton | This interface is built into the Hilton portals and does not require a loyalty payment gateway. | Hilton Only |
| Marriott | This interface is built into the Marriott solution and does not require a loyalty payment gateway. | Marriott |
| Wyndham | This interface is built into the Wyndham portals and does not require a loyalty payment gateway. | Wyndham Only |
Note: Only one PMS can be active at a time per Service Area. To switch PMS types, edit the active PMS and set its status to Disabled before creating a new one.
PMS Integration methods
ElevenOS uses several methods to connect with PMS systems, depending on the PMS platform and deployment model:
| Method | Description | Use case |
|---|---|---|
| Cloud to Cloud | Direct API integrations with cloud-based PMS platforms. ElevenOS communicates cloud-to-cloud with no on-premise hardware required. | Cloud-native PMS platforms (e.g. HotelKey, InnKey, OHIP, Sabre, Accor PMS API, Skytouch) |
| FIAS via Connector Bridge | A physical or virtual device installed at the property that connects to Oracle Opera PMS via the FIAS (Fidelio Interface Application Specification) protocol. Bridges existing Captivnet Connectors to ElevenOS Edge cloud service. Enables migration from Captivnet to ElevenOS without replacing the on-premise Connector hardware. | Legacy FIAS deployments that were previously on Captivnet and using the Connector Bridge. Now on ElevenOS and still using the Connector Bridge. |
| FIAS via MikroTik Container | A physical hardware device, the MikroTik, connects to the Opera IFC interface server on premise. Uses the FIAS protocol using either a serial or TCP connection. Mikrotik model must support a hex container. | New FIAS deployments |
PMS feature matrix
|
PMS
|
Guest Lookup Validate identity via room + last name |
Folio Posting Post Wi-Fi charges to guest folio |
Loyalty Tier Retrieval Read loyalty level for service tier |
Loyalty Member Update Update pms with new loyalty number |
No Post / Stop Sell Prevent charges for ineligible guests |
|---|---|---|---|---|---|
| Accor PMS API | ✅ |
❌ |
✅ |
❌ |
❌ |
| Connector Bridge | ✅ |
✅ |
✅ |
✅ |
✅ |
|
FIAS (via Mikrotik)
|
✅ |
✅ |
✅ |
✅ |
✅ |
| Fosse | ✅ |
✅ |
❌ | ❌ | ❌ |
|
HotelKey
|
✅ |
✅ |
✅ |
❌ |
❌ |
|
InnKey
|
✅ |
✅ |
❌ |
❌ |
❌ |
| Nomadix | ✅ |
✅ |
Depends upon the PMS |
❌ |
❌ |
| Nomadix-Skytouch | ✅ |
✅ |
❌ |
❌ |
❌ |
|
OHIP
|
✅ |
✅ |
✅ |
✅ |
✅ |
|
Sabre Synxis Property Hub
|
✅ |
✅ |
✅ |
✅ |
✅ |
| Skytouch | ✅ |
✅ |
❌ | ❌ | ✅ |
How PMS authentication works
Here's the end-to-end flow when a guest authenticates using PMS credentials:
- Guest connects to the property SSID
- Gateway redirects to ElevenOS captive portal
- Guest enters room number and last name on the portal page
- ElevenOS sends a Guest Lookup request to the PMS (or for FIAS, queries a table within the Mikrotik or Connector Bridge)
- PMS validates the guest and returns guest details (including loyalty tier if available)
- ElevenOS determines the service plan based on loyalty entitlements and property configuration
- If the guest selects a paid plan, ElevenOS sends a Folio Posting request to charge the room
- ElevenOS returns RADIUS Access-Accept to the gateway with service parameters (bandwidth, session timeout, etc.)
- Guest receives Internet access
Note, depending on the hotel brand standards and the PMS's ability to provide loyalty information, some captive portals will present the guest with a loyalty enrollment form if the guest lookup does not include a loyalty tier.