Eleven Software Sub-Processor List FAQ

Eleven Software Sub-Processor List FAQ

What is a sub-processor?

A sub-processor is a third party engaged by Eleven Software to process data on Eleven Software’s behalf for the purpose of fulfilling Eleven Software obligations as a data processor. Sub-processors operate according to Eleven Software instructions and are bound by specific data protection terms.

Why did I get an email about updates to the Eleven Software Sub-Processor List?

Eleven Software is required by applicable law to provide updates to customers when there are changes to our sub-processor list.

How do updates to the Eleven Software Sub-processor List impact me or my organization?

Services provided by Eleven Software will continue without changes.

Do I need to take any action when I receive a legal notice of an update to the Eleven Software Sub-Processor List?

No. The legal notices are provided for your information as required by law and require no action on your part or on behalf of your organization.

Do Eleven Software sub-processors have access to our Eleven Software account?

Generally, no, but Eleven Software relies on sub-processors for different purposes of data processing, including but not limited to cloud hosting services, afterhours support, logging. Sub-processors operate according to Eleven Software instructions and are bound by specific data protection terms.

How can I easily locate what has changed in the Eleven Software Sub-Processor List?

In the sub-processor list, a table titled Recent Changes summarizes changes made for each update. Please refer to this section to understand what changes were made.

Are data storage and cross-border data transfers conducted in compliance with GDPR and other applicable privacy laws?

Yes. For information about Eleven Software data transfers and compliance with the law, please visit our Trust Center.

Where can I locate a complete list of Eleven Software sub-processors?

Please visit the Eleven Software Sub-Processor List for a complete list of sub-processors.

Why did I get this notification?

Notification of an update to our sub-processor list is a legal notice and we are required by law to inform our customers of such changes.

Where can I go for further questions?

Please review the resources posted in our knowledge base if you have additional questions or contact your Account Manager.