Sub-Processor List
Below is the list of Subprocessors we engage with as well as the purpose for their use. If you/ your company would like to be notified of intended and actual changes to this list then please subscribe to join our distribution list.
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What is a Sub-Processor?
A sub-processor is a third-party data processor engaged by Eleven Software who has or potentially will have access to or process Service Data (which may contain Personal Data). Eleven Software engages different types of sub-processors to perform various functions as explained in the tables below.
Due Diligence
Eleven Software undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed sub-processors that will or may have access to or otherwise process Service Data.
Contractual Obligations
Eleven Software generally requires its sub-processors to satisfy equivalent obligations as those required from Eleven Software (as a Data Processor) as set forth in Eleven Software’s Data Processing Agreement (“DPA”)
This policy does not give Subscribers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Eleven Software’s engagement process for sub-processors as well as to provide the actual list of third-party sub-processors and content delivery networks used by Eleven Software as of the date of this policy (which Zendesk may use in the delivery and support of its Services).
Infrastructure Sub-processors – Service Data Storage and Processing
|
Sub-Processor |
Purpose of Processing |
Location |
International Transfer Mechanism |
| Amazon Web Services Inc | Cloud Service Provider | USA | Standard Contractual Clauses |
Service Specific Sub-processors
|
Sub-Processor |
Purpose of Processing |
Location |
International Transfer Mechanism |
| Datadog Inc | Datadog, Inc. (“Datadog”) is a third-party logging platform that Eleven Software uses for ingesting, parsing, querying and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. | USA | Standard Contractual Clauses |
|
Techverse |
Techverse-Star is a third-party service provider that assists Eleven Software with the delivery of out of hours customer support only and is not involved in technical operations. |
Philippines |
Standard Contractual Clauses |
|
Zendesk |
Zendesk is a provider of support ticketing and knowledge base tools. |
USA |
Standard Contractual Clauses |
|
Zoom |
Zoom is a telco and video meeting solutions provider |
USA |
Standard Contractual Clauses |
|
Chargebee |
Chargebee is a subscription billing solution. |
USA |
Standard Contractual Clauses |
|
Hubspot |
Hubspot is a third-party CRM and Marketing solution. |
USA |
Standard Contractual Clauses |
|
Sumo Logic |
Sumo Logic, Inc. is a cloud-based machine data analytics company focusing on security, operations and BI use cases. It provides log management and analytics services that leverage machine-generated big data to deliver real-time IT insights |
USA |
Standard Contractual Clauses |
|
Series Code |
Engineering, Development and Operations Support |
USA |
Standard Contractual Clauses |
|
Spreedly |
Credit Card payment services API |
USA |
Standard Contractual Clauses |
Content Delivery Networks
|
Sub-Processor |
Purpose of Processing |
Location |
International Transfer Mechanism |
| Amazon Web Services Inc | Portal content served to visitors and staff may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission. | Global | Standard Contractual Clauses |
Recent Changes
|
Date |
Change |
Comment |
|
June 10, 2022 |
Sub-Processor List created in the KB |
No recent changes to sub-processors |
|
October 25, 2022 |
RingCentral replaced by Zoom |
Zoom has replaced RingCentral as of 10/25/2022. Phone will be replaced by 11/15/2022
The List has been republished sending an email to those who are "Following" the article for updates |
|
November 30, 2023 |
Zuoara replaced by Chargebee |
The List has been republished sending an email to those who are "Following" the article for updates |
|
April 18, 2024 |
CCI/GuideStar replaced Techverse |
The List has been republished sending an email to those who are "Following" the article for updates |
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