When is the Maintenance Window?
Date: Eleven will perform maintenance on our database servers, which requires a maintenance window. This is scheduled for Wednesday, 10/15/2025, from 10:00 PM PST - 12:00 PM PST
Start Time by Region:
PST (US) 10:00 PM
UTC 5:00 AM
GMT 6:00 AM
CEST 7:00 AM
Eastern Time (US) 1:00 AM
JST 2:00 AM
AEDT/AEST 3:00 AM
What is the Expected Impact?
Duration: 10: 00 PM - 12:00 PM ~ 2 Hours
Impact: No outage expected. A few small service disruptions lasting no more than 5 minutes. Outages will only impact new account creations and portal redirections, with no impact on already authenticated end users.
There may be slightly longer radius load times during this window due to the database being under heavy load during this update but we do not expect this to affect users.
No actions need to be taken by integrators or end-users.
Please inform your support teams about this notice. If there are any changes, they will be announced in advance of the maintenance window.
If there are any updates during the maintenance window, we will send out updated communication.
Alert Acknowledgement
If your company is required to acknowledge receipt of this service alert, click the link below to complete the acknowledgment process.
The Eleven Operations Team